Receives Highest Scores in Customer Service and Human Resources Use Cases in Inaugural 2022 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms Report

DENVER, May 05, 2022–(BUSINESS WIRE)–, creator of a market-leading platform that democratizes conversational AI and machine learning with flexible, no-code/low-code development tools, announced today earned the highest score in four of five Use Cases in the inaugural 2022 Gartner Critical Capabilities for Enterprise Conversational AI Platforms report, including customer service and human resources use cases. The company’s Communications Studio G2 platform currently automates more than one billion conversations per year and was designed to simplify the creation of complex AI solutions, with extensive end-to-end voice capabilities and a focus on the user experience.​​

“The new Gartner Critical Capabilities report rates products in the conversational AI market, and we’re honored to have received the highest scores in four out of five use cases,” said Robb Wilson, lead designer, chief technologist and founder of . “This space is polluted with a lot of noise and broken promises. We believe this recognition from Gartner validates our philosophy that conversational AI success requires a clear point of view and an open platform. Our team there has been working for more than a decade — rallying around a shared vision that gives our customers the flexibility to incorporate the best available technologies into their automations everywhere.”

Gartner identifies the report as “a benchmarking analysis that evaluates competing products or services against a set of critical differentiators… It shows you which products or services are best suited for various use cases to provide you with actionable guidance on which products/services you should add to your vendor shortlists for further evaluation.” The report analyzes conversational AI platform vendors by evaluating key metrics, such as voice capabilities, channel integration, bot orchestration, agent escalation and management, analytics and testing , continuous learning and improvement, business administration, lifecycle management, dialogue management and backend integration. was also named a Leader in the inaugural 2022 Gartner Magic Quadrant™ for Enterprise Conversational AI Platforms. For the Critical Capabilities report, Gartner evaluated companies placed in the Magic Quadrant on their ability to execute and completeness of vision across various use cases.

Gartner defines enterprise conversational AI platforms as “software applications used to create, orchestrate, and support the development and operationalization of multiple conversational automation use cases.”’s Communications Studio G2 platform offers deep functionality for building conversational applications across all communication channels, including a comprehensive set of end-to-end voice capabilities that allow customers to build their own center solutions. independent contact or augment their existing systems with low risk. In addition to receiving the highest scores in customer service (3.99), human resources (3.79), voice bot on the call center (4.07) and the orchestration of several cases of In employee-facing bot use (3.95), had the second highest score in the IT service desk use case (3.83) out of 5.

Companies around the world, many of them Fortune 2000, have come to rely on the company’s award-winning platform for its voice capabilities and focus on user experience, two essential elements of multimodal experiences. required by major brands. Additional information about’s ranking in the 2022 Gartner Critical Capabilities for Enterprise Conversational AI Platforms report is available here.

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Gartner, Critical Capabilities for Enterprise Conversational AI Platforms, by Magnus Revang, Anthony Mullen, Bern Elliot, March 21, 2022

Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, by Magnus Revang, Anthony Mullen, Bern Elliot, January 24, 2022


Launched in 2013, is a market-leading software company created by award-winning UX pioneers to democratize digital communications and machine learning. The company’s award-winning Communication Studio G2 platform provides a powerful, flexible and reliable microservices-based conversational AI platform for enterprise implementations. The Global Fortune 2000 and other organizations around the world rely on, spanning multiple verticals, including financial services, retail, telecommunications, technology, and CPG, among others. The company is headquartered in Denver, with offices in Berkeley, London and Eastern Europe. For more information, visit

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Alicia V. Nieva-Woodgate, ANW Networks, +1 720.808.0086, [email protected]