Magellan Healthcare offers resources for first responders, healthcare workers and the National Guard in Idaho

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Toll-free crisis hotline and support available for critical care workers in the face of the COVID-19 pandemic

PHOENIX–(BUSINESS WIRE)–Magellan Healthcare, the behavioral and specialty healthcare segment of Magellan Health, Inc., today announced that it will offer resources to support the emotional well-being of first responders, healthcare workers and the Idaho National Guard who are on the front lines of the coronavirus pandemic.

“We know healthcare workers inherently put the care of others before their own,” said Caroline Carney, MD, Magellan Health’s behavioral health president and chief medical officer. “With this commitment, we understand that our healthcare workers are at breaking point as we enter a third year of the pandemic. Magellan is privileged to share emotional support resources for these heroes and to do our part to help reduce the suffering resulting from extreme healthcare worker exhaustion, including burnout, acute stress and PTSD.

Free crisis hotline

In response to Governor Brad Little’s activation of the National Guard to help mitigate the impacts of COVID-19 in Idaho, particularly to assist hospitals overwhelmed by the virus, Magellan continues to make available a line of free and confidential crisis 24 hours a day. This is available to all First Responders, Healthcare Workers, and Citizen Soldiers and Airmen of the Idaho National Guard. Critical care workers struggling with feelings of fear, sadness, anger, and hopelessness can call toll-free 1-800-327-7451 (TTY 711) to speak directly with a licensed mental health clinician and receive information about community support.

Additional Behavioral Health Resources

Those affected can also visit Magellan Health Insights for advice from our behavioral health professionals on how to cope with increased levels of stress and anxiety due to the pandemic. For example, these resources address healthcare worker anxiety and measures to address healthcare worker fatigue and burnout.

Magellan is committed to increasing awareness of behavioral health issues and eliminating the surrounding stigma. Through our award-winning behavioral health resource website, we offer free information, tools and expert advice to help our members, providers, customers and communities. For emotional support tools dedicated to fighting the COVID-19 pandemic, Magellan members and the public can visit the Magellan COVID-19 Response website. All of these resources and more are available on as we demonstrate our commitment to the State of Idaho and to helping its citizens live healthy, vibrant lives.

About Magellan Health: Magellan Healthcare, Inc., the healthcare business unit of Magellan Health, Inc., provides solutions for complex conditions in the areas of behavioral health and specialty medical treatment. Magellan Healthcare serves commercial health plans, employers, state and local governments, and the federal government, including the Department of Defense. For more information, visit

About Magellan Health: Magellan Health, Inc. is a leader in managing the most complex and fastest growing areas of healthcare, including special populations, comprehensive pharmacy benefits and other specialty areas of healthcare. Magellan supports innovative ways to access better health through technology, while staying focused on the essential personal relationships that are needed to lead healthy, vibrant lives. Magellan’s customers include health plans and other managed care organizations, employers, unions, various military and government agencies, and third-party administrators. For more information, visit


Media Contact: Lilly Ackley, [email protected], (860) 507-1923

Source: Magellan Healthcare