The latest research from American Express has found that UK consumers expect a lot from companies to speak up more about environmental issues and efforts to tackle climate change – and will offer support to those that are.
Ahead of Earth Day later this month, the Amex Trendex report found that 91% of UK adults want companies to tackle environmental issues and 89% agree that companies should be transparent about their impact on the climate. More than six in 10 (61%) agreed that they pay attention to how a company acts to reduce the impacts of climate change.
For companies that demonstrate action in this critical area, they will be rewarded with more loyal customers; Around eight in 10 UK adults agreed they would choose to shop from a company that is taking action to reduce the impact of climate change (80%), and they would be more likely to trust a company that works to solve environmental problems (79%).
The Trendex study showed that consumers are also turning to companies for help when it comes to making more informed choices about their purchases. Nearly eight in 10 (78%) want companies to educate them on ways to reduce their carbon footprint when shopping with them. Additionally, 82% of respondents would like companies to offer options to offset the carbon emissions associated with their purchases.
Since 2018, American Express has remained a carbon neutral company in all of its operations and is powered by 100% renewable energy. Last year, the company committed to net-zero carbon emissions by 2035 and announced a $10 million grant commitment for organizations and initiatives taking action on climate change so far. in 2025. Today, American Express is taking new steps to support the reduction and elimination of carbon emissions. through a range of innovative solutions.
To reduce consumption of virgin plastic and eliminate waste, the company is expanding the availability of cards made from recycled materials around the world with the goal that the vast majority of plastic cards issued by American Express are made of at least less than 70% recycled or recovered plastic by the end of 2024.
Alongside this, an expanded Carbon Footprint Dashboard will also be available to American Express’ global corporate customers, including those in the UK, to help track emissions associated with their employees’ travel and entertainment spending. – through air travel, ground transportation, hotel stays, restaurants and retail purchases. This allows these companies to better understand purchasing behaviors in order to find opportunities to manage carbon emissions.1
Stacey Sterbenz, Managing Director, Global Commercial Services UK at American Express, said: “The results of our latest Trendex research clearly show that consumers expect companies to step up their plans and policies to address climate change.
“The data also shows a significant opportunity for companies taking action on this critical issue, and the role they can play to help better inform their customers. At American Express, we are proud to support our business customers in this process by providing them with tools and information to reduce their carbon emissions and promote more sustainable spending.